FAQ

FREQUENTLY ASKED QUESTIONS

GOT A QUESTION? HERE'S A LIST OF SOME OF THE MOST COMMON QUESTIONS WE GET ASKED.

DO I NEED AN ACCOUNT?

No but as a member you'll pretty much have the run of the place. You can:

  • Check out faster when making a purchase
  • See any of your past orders
  • Change your account details, including password
  • Store any extra shipping addresses

WHAT HAPPENS IF I FORGET MY PASSWORD?

Don't worry if you forget your password, just enter your email address we will send you a new one.

IS MY PERSONAL DATA SAFE IF I CREATE AN ACCOUNT?

Yes, your data is safe with us as we are fully compliant with the Privacy Act in Australia. Your account and personal details, and any order details, are protected. 

ARE MY CREDIT OR DEBIT CARD DETAILS SAVED?

No, we don't save any of your payment details which means you will have to enter them each time you place an order, but at least you know there's no risk.

I'M NOT SURE I'VE SUCCESSFULLY COMPLETED MY ORDER

When you have successfully completed your order, you will receive a confirmation email. If you don't receive an email, please get in touch with us. Be sure to check your spam folder first!

IS MY PERSONAL DATA SAFE IF IT CREATE AN ACCOUNT?

Yes, your data is safe with us as we are fully compliant with the Privacy Act in Australia. Your account and personal details, and any order details, are protected. Please check our full privacy policy for complete details. 

I NEED TO RETURN OR EXCHANGE AN ITEM

Hassle free returns. Returns within 30 days of purchase, item must be  unused and in original condition. The buyer is liable for the return postage cost. If you can't remember whether you placed your order as a member or a guest, check your order confirmation email.